Willamette Valley Company is more than just products and solutions. We partner with our customers to support their business in every way possible and ensure that we are contributing to their ongoing prosperity and success. WVCO’s PRE-TEC division has prepared hundreds of robotic systems and is currently the largest custom robotic integrator on the West Coast but some say that the legendary service provided by our technicians is our greatest asset.
Partnering through service means one-on-one interaction with each customer to develop the most appropriate, affordable, and reliable solutions for your service needs. PRE-TEC offers support in areas of training, programming, spare parts, and preventive maintenance. Here’s what one can expect when they engage the services of our PRE-TEC division.
*One of our Service Applications Engineers will work directly with your company to provide support in training, programming, spare parts, and maintenance.
*We provide training before installation, and follow-up as needed to assure trouble-free operation.
*PRE-TEC offers a Preventive Maintenance (PM) program to assure you achieve the maximum utilization after the purchase of your new robotic system. Pre-scheduled PM visits can be scheduled annually, quarterly, or any other defined period, according to your specific needs.
*Customers are encouraged to visit our full-service machine shop in Eugene, Oregon at any time during the design and manufacturing process to view their project as it is being built.
*Our design engineers partner with your project manager to develop solutions specific to your thermal or material handling requirements.
*Replacement parts can be ordered by calling (800) 205-9826. Our order desk can inform you whether or not the parts are in stock, current price, and approximate shipping time.
Our qualified service personnel are here to make your production easier, faster, cleaner, and worry-free. Service can be scheduled in advance by contacting Mike Fling at PRE-TEC at +1 (541) 984-4816. Visit pre-tec.com to learn more?